Providing Documentation for Complaint

Kristen -

When filing a complaint online, you will be able to include any documentation to support your complaint allegations (ex. receipts, canceled checks, contracts, photos, etc.). Should you need to provide additional information after you have submitted your complaint, you can email them to us at our dedicated complaints email or mail them to us at: 

Department of Commerce and Insurance
Attn: Centralized Complaints Division
500 James Robertson Parkway, 11th Floor
Nashville, TN 37243

When sending complaint information, please be sure to reference your complaint number. Our Legal Division will review all documentation in support of your complaint when preparing to make a recommendation to the program. 

Contact an agent. Submit a request