New Application FAQs

Christine Marotteck -

How do I apply for a new license?

First, visit to sign into your account using your email address and password chosen at registration.  



Next, choose “Apply.” 


Search for the license that you wish to apply. Select “Apply.” 


What if I cannot find the right application?

You can use our One Stop Licensing App to confirm that your profession can apply online.  To search, please type your profession’s name in the search bar. 


Why do I keep receiving an error under function suitability?

Function suitability questions are designed to ensure you are eligible for the selected application. Some common errors include: 

  1. Military Personnel: If you or your spouse is a member of the armed forces of the United States, then you may be exempt from licensure. Click here to learn more. If you believe you qualify for exemption, search for the “Armed Forces Registration for Licensure Exemption” application.  
  2. Out-of-state licensure: If you hold a similar license from another state or jurisdiction, then you may need to search for an “out-of-state,” “reciprocity,” or “comity” application in your license type. 
  3. Previously licensed: If you were previously licensed by the board and are not eligible for renewal, you may need to reinstate your license or reapply. Please contact the Division at or 615-741-3449 for assistance.


How do I add an address?

In the contact information section of your application, select Add next to the appropriate address.


Completely fill out all the contact information. Select Save. Add more address types if available. Select Next.


What is eligibility verification?

Pursuant to Tenn. Code Ann. § 4-58-103, the Eligibility Verification for Entitlements Act, passed in 2012, requires every state governmental entity to verify that each application who applies for a state public benefit is a United States citizen or lawfully present in the United States. All individuals applying for a license, registration, certification, or other benefit from the Department of Commerce and Insurance must complete the eligibility verification.


First, confirm that you are providing true and accurate information. Then, select whether you are a US Citizen, Qualified Alien, or Foreign National. Select, which proof you will provide or enter your current country of residence. Be sure to upload your proof in the File Attachments section.


What is the Fingerprint Policy and Acknowledgement?

The Department is required to provide applicants—who are subject to a fingerprint-based criminal history record check as a condition for licensure, registration, and/or certification— with a copy of our Fingerprint Policy and Privacy Rights Statement. This copy may be electronic. These documents outline the Department's use of your fingerprints and procedures for challenging the accuracy of the results of the criminal history record as they relate to your eligibility for licensure, registration, and/or certification. Click here to review a copy of our Policy and Privacy Rights Statement.


Confirm that you have read and acknowledge the policy to advance your application.


What is Low Income Fee Waiver?

Pursuant to T.C.A. § 62-76-105, if you are a recipient of any state or federal public assistance program, such as temporary assistance for needy families (TANF), Medicaid, or supplemental nutrition assistance program (SNAP), or any other state or public assistance program, you may be eligible for a waiver of initial licensure fees. 


Answer whether you would like to apply for a waiver. If you select “yes,” answer the additional questions. Be sure to attach proof of public assistance in the File Attachments section of the application.


How do I add attachments?

Required and optional file attachments are displayed in the File Attachments section of the application. These document types will vary by Board. For each document type, select “Upload.” Then, drag and drop or browse to select your attachment. When finished, you may add a note and select “Save.”  All uploaded documents are displayed at the bottom of the page.   


What kind of attachments can I add?

The file formats accepted include txt, gif, jpeg, jpg, png, doc, docx, xlsx, rtf, heic/heif, and pdf. 


Are attachments required?

Required attachments vary by board. All required attachments will be labeled. You will receive an error message if you try to proceed without all the required documentation.  


Why should I add optional attachments?

Optional attachments may be required based on the information you provided in the application. To avoid processing delays, upload optional attachments if you have them.  


When reviewing the summary, I found a mistake. How can I make changes?

Review application summary for accuracy. Select the pencil icon to edit, if necessary. You can also select one of the steps on the right-hand side to quickly navigate to the correct page.  


How can I pay for my application? 

After submitting your application, you will receive a submission confirmation. Select “Pay Now” to navigate to the shopping cart. If you have already closed this screen, you can find your payment in the shopping cart at the top right corner of the screen.  


How do I view my application after it is submitted?

To view your application, from the main menu, select “Pending Transactions.” Then, select “Submitted.” Here you can review status, summary, fees, and documents.  


When I review status, I see deficiencies. What do I need to do?

There are various deficiencies that may be present on your application. Generally, this means that a staff member is verifying your information. Our staff will reach out if they need additional information.   


Can I upload documents after my application is submitted?

Yes, sign in at From the home screen, quick actions menu, select “Pending Transactions.” Navigate to “Submitted,” then select, “Actions.” Navigate to “Documents,” then select “Upload.”








Contact an agent. Submit a request