If you have a consumer complaint - Contact the business first!

Jason S -

A letter to the manager of the business that sold the product or performed the service is usually effective. Keep copies of all correspondence.

Sample Letter:


Your Name
Your Address
City, State Zip Code
Your Phone Number
Your Email Address

Name and Title of Contact Person
Company Name
Mailing Address
City, State, Zip Code

Re:  Account Number (if applicable)

Dear (Contact Person),

On (date), I (purchased, leased, rented, or had repaired) a (name of the product, serial or model number or service performed) at (location, date, and other important details of the transaction).

Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem; for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).

To resolve the problem, I would appreciate (state the specific action you want – money back, credit on bank card, exchange, etc.).

I look forward to your reply and a resolution to my problem I will wait until (set a time limit) before seeking help from a regulatory agency, the Better Business Bureau, or legal resources.


(Your signature and printed name)

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