What is the first step to filing a complaint?

Jason S -

The consumer must live in Tennessee OR the business must be located in Tennessee.

We strongly suggest that you contact the business first before filing a complaint as this may be effective in resolving your dispute. Please see draft letter located here  and include it or any other correspondence you have had with the business. 

Follows these four steps to help prevent delays in processing your complaint:

  1. Answer all questions on the complaint form. Briefly describe your complaint and include all important facts. Either type or print clearly and legibly when using the printable complaint form.
  2. Provide copies of any documents that would support your complaint. DO NOT MAIL ORIGINAL DOCUMENTS; these will not be returned.
  3. Your complaint will be part of public record. Therefore, please take the time to black out information, such as Social Security numbers, driver’s license numbers, bank and credit card numbers, and any other sensitive information.
  4. Remember to date and sign the complaint form.
Contact an agent. Submit a request