What is the Complaint Process?

Jason S -

Once the complaint is made part of our files, the business will be a sent a copy of the complaint along with a letter asking the business to respond directly to you to resolve the dispute. In the letter we also ask the business to inform us of any resolution so that this information may be included in the file. You will receive a copy of this letter. It takes approximately 30 days for our staff to process a complete complaint.

Contact an agent. Submit a request