If you need to upload additional documents after submitting a transaction in CORE, follow the steps below. These frequently asked questions explain how to locate your transaction, upload documents, verify they were saved, and troubleshoot common issues.
How do I upload additional documents to a submitted transaction?
Once signed into your CORE account, click the Pending transactions tile. Go to the Submitted section, locate your transaction, and click the arrow under Actions to open it. On the Transaction Details page, select Documents, then under Additional documents, use the upload box on the right to add your files. Once all files have been uploaded, scroll down and click Save to complete the upload.
Can I upload multiple files, and what file types are accepted?
Yes. Use the upload box to add each file and confirm all intended files appear before clicking Save. Common file types such as PDF, DOCX, JPG, and PNG are accepted.
How can I confirm my documents were saved?
After clicking Save, reopen the transaction's Documents section and confirm your files appear under Additional documents. If they do not appear, try the troubleshooting steps below.
What should I do if my upload fails or I receive an error?
If your upload doesn't complete successfully:
1. Confirm the file type is supported.
2. Try a different browser or clear your browser cache.
3. Re-upload a smaller version of the file or convert it to PDF.
4. If the problem persists, capture the error message or a screenshot and contact Customer Service at (615) 741-9771.