Frequently Asked Questions

• Test Environment
• Formal Actions
• Should I contact another Government Agency?
• What if I am still not satisfied after the complaint process?
• May I e-mail for an update on my complaint?
• What if the business does not contact me in regard to my complaint?
• What is the Complaint Process?
• What is the first step to filing a complaint?
• What is the Division of Consumer Affairs unable to do?
• If you have a consumer complaint - Contact the business first!
• What is price gouging?
• Can you provide me with legal advice?
• Has a complaint been filed against this company before?
• Will you notify me when you receive my complaint?
• What happens after I file a complaint?
• How long will it be before I hear an update?
• Do you own a “Lemon”?